1-WEST PRODUCTIONS™ RAILROAD VIDEO & AUDIO WEBSTORE (1-WEST PRODUCTIONS ™ LLC)
TERMS and CONDITIONS:
NOTE: due to the current COVID-19 situation we are all facing in the country & in the world, please be aware that orders may be delayed a bit to make sure orders are taken to the Post Office for safe delivery, & when the Post Office is open per their schedual (regular or altered due to the current COVID-19 situation in the country). We will however get your orders out ASAP. Thank You, stay safe!
US Postal Media Mail may take up to a few days to over a week or so. Even though US Postal Priority Mail is suppose to be faster than Media Mail on average, it may take longer in some cases, due to the Post Office’s service during that particular time, which is beyond our control, & we cannot make any guarantees of their delivery service times. If you decide to use Priority Mail & pay the extra fee (we do not charge for Media Mail, lower US States, for orders on our website), please use Priority Mail with your own discretion. We will however get your order out as soon as possible- in most cases the very next day (except Saturdays & Sundays due to limited Post Office hours or being closed in our area). International Shipping by US Mail is $36.00 (or varies per country), also we will not falsify Customs documents, nor put “gift” on the forms. International buyers are responsible for any extra fees or taxes they may charge in their country.
When you order from us (by mail, phone, our website, email, etc.), we keep your information private, and do not sell to anyone any of your information that you provide us, in order for us to process your order (name, address, phone number, email, etc.). When you contact us with questions, concerns, or about information about a product or your order, we also keep your information private (name, phone number, email, etc.). For our more and detailed information about our Privacy & Cookies Policies, please click Here
Payment accepted on our website is by PayPal only at this time. Orders taken by email, paper mail, or phone can be paid for by sending Personal Checks, Money Orders, Bank Cashier’s Checks, or PayPal (you can use your credit/debit card through their service, where your personal information is safe through their Secure website).
*If paying by Personal Check, there may be a 5-10 day clearance period before item(s) is sent out to you. (There will be a non-refundable surcharge fee of at least $35 per check that is returned by the bank due to insufficient funds.)
When paying by Personal Check, please provide your phone number.
We want you to be happy with our products, so if there would ever be damage or a defect, where a DVD or CD will not play properly in the proper player (it becomes pixilated, will not play- even if tested in different players, etc.), contact us within 30 days from purchase date, and we will send a replacement DVD or CD of the same title for free. This may require the defective DVD or CD to be returned to us before-hand (original purchaser would need to pay the shipping cost to ship it to us). Please make sure to try the DVD/CD in a different player to be sure. Please contact us first before mailing back defective product.
Please note some of our Videos are and continue to be edited and remastered (mistakes removed, captions and DVD menus added, color/picture-enhanced, etc.), and although nothing can be 100% perfect, we strive to try to make a quality product (which is subjective, and can vary from person to person). Some of our Videos (mostly Vintage categories) are also in raw-unedited format- meaning they have not been edited, may contain filming mistakes, may not contain DVD menus, etc. However they can still be watched, and a lot of customers still enjoy and want these particular videos, because of the content that is hard to find today. We provide this information in the description of each Video available for purchase on our Website. Some of our Videos are in Standard Definition, and were transferred from original video tape to digital format (DVD and/or Digital File). Video tape can vary in picture quality, depending on what type of equipment was used at the time of the recording. Certain Video tape recording camera equipment quality also varied during that era, and were considered high quality at that time. We appreciate your consideration.
The majority of our modern Videos are originally recorded and mastered digitally, and are edited. Please check the description of the Video(s) you’re interested in for more information. For more infomration about our Return & Refund Policy, please scroll below.
Updated: May 24, 2021
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Disclaimer:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to 1-West Productions ™ LLC, PO Box 355, Clyde, OH 43410.
Service refers to the Website.
You means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Website refers to 1-West Productions ™ Railroad Video & Audio (1-West Productions ™ LLC), accessible from www.1westproductions.com
The information provided by 1-West Productions ™ Railroad Video & Audio (1-West Productions ™ LLC) (“we,” “us” or “our”) on https://www.1westproductions.com (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.
The information contained on the Service is for general information purposes only.
The Company assumes no responsibility for errors or omissions in the contents of the Service.
In no event shall the Company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.
The Company uses certain security measures to help prevent and/or decrease the chances of viruses on the website. However, The Company does not warrant that the Service is free of viruses or other harmful components.
The Site cannot and does not contain production & selling of video & audio products, other products, & railroad hobby-related information & blog ADVICE. The production & selling of video & audio products, other products, & railroad hobby-related information & blog information is provided for general informational and educational purposes only, and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of production & selling of video & audio products, other products, & railroad hobby-related information & blog ADVICE. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THIS SITE IS SOLELY AT YOUR OWN RISK.
External Links Disclaimer
The Service may contain links to external websites that are not provided or maintained by or in any way affiliated with the Company.
Please note that the Company does not guarantee the accuracy, relevance, timeliness, or completeness of any information on these external websites.
The Site may contain (or you may be sent through the Site) links to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
The Site may contain testimonials or feedback by users of our products and/or services. These testimonials or feedback reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY. The testimonials or feedback on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials or feedback may have been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public. The views and opinions contained in the testimonials or feedback belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials or feedback, and users are not paid or otherwise compensated for their testimonials or feedback.
Errors and Omissions Disclaimer
The information given by the Service is for general guidance on matters of interest only. Even if the Company takes every precaution to insure that the content of the Service is both current and accurate, errors can occur. Plus, given the changing nature of laws, rules and regulations, there may be delays, omissions or inaccuracies in the information contained on the Service.
The Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.
Fair Use Disclaimer
The Company does not normally use Copyrighted Material. In the event that The Company may use Copyrighted Material, The Company may use copyrighted material which has not always been specifically authorized by the copyright owner. The Company is making such material available for criticism, comment, news reporting, teaching, scholarship, or research.
The Company believes this constitutes a “fair use” of any such copyrighted material as provided for in section 107 of the United States Copyright law.
If You wish to use copyrighted material owned by The Company and from the Service for your own purposes, You must obtain permission from the copyright owner, 1-West Productions™.
Views Expressed Disclaimer
The Service may contain views and opinions which are those of the authors and do not necessarily reflect the official policy or position of any other author, agency, organization, employer or company, including the Company.
Comments published by users are their sole responsibility and the users will take full responsibility, liability and blame for any libel or litigation that results from something written in or as a direct result of something written in a comment. The Company is not liable for any comment published by users and reserve the right to delete any comment for any reason whatsoever.
No Responsibility Disclaimer
The information on the Service is provided with the understanding that the Company is not herein engaged in rendering legal, accounting, tax, or other professional advice and services. As such, it should not be used as a substitute for consultation with professional accounting, tax, legal or other competent advisers.
In no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever arising out of or in connection with your access or use or inability to access or use the Service.
“Use at Your Own Risk” Disclaimer
All information in the Service is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of this information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose.
The Company will not be liable to You or anyone else for any decision made or action taken in reliance on the information given by the Service or for any consequential, special or similar damages, even if advised of the possibility of such damages.
If you have any questions about this Disclaimer, You can contact Us:
By email: =firstname.lastname@example.org= (Please omit the “=” signs placed at the beginning and end of our email, that we placed to help cut down on spam emails.)
By use of this website, you agree to use our website for the intended purpose of viewing and/or purchasing our products, viewing our blogs, and not to use this website for any unlawful purposes, including not using communications by our email, mail, and phone for illegal purposes.
We are not responsible for anyone’s use of any of these products, such as books, DVDs, CDs, etc., in any way that they were not intended to be used for (they are intended to be for viewing and entertainment purposes in the privacy of one’s home). We are not responsible for anyone’s injury, loss, damages, etc. with the use of our products and with the content on our website. Usage is intended to be for non-commercial, personal home entertainment purposes only, and all Copyright Laws followed as noted on each Video DVD and Audio CD. (All of our Video & Audio content and products that we own and have available for purchase are protected by current U.S. Copyright Laws. These Copyright Laws state that it is illegal to copy, modify, public transmit, redistribute-resell, commercially rent for profit, and any other prohibited means, without the written permission from 1-West Productions™ only. 1-West Productions™ owns all Copyrights to all Video DVDs/Digital Videos & Audio CDs/Digital Audio that we produce & carry, unless otherwise noted. If you witness any of these Copyright violations, we would appreciate your notifying us of the particular violation.) Certain other Video, Audio, Books, & other Product noted that we carry, that are produced by other companies have Copyrights owned by those particular producers/authors, and we may also sell & carry with their permission).
We do not accept unsolicited sales and spam by email, phone, or regular mail, and doing so is in violation of our Terms and Conditions and Privacy Policies.
Refund & Return Policy:
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned:
- Gift cards
- Downloadable software products
- DVDs or CDs that are non-damaged, but not customer is not content with the content (please note- we strive to make sure our products are professionally made and edited, and described as detailed as possible in the product descriptions. Some of our vintage material has been used from our original video tape masters, which are lower resolution, not high definition, and may contain differences in color, lighting, sound, etc. Some unedited product may contain errors in filming, pixelation due to original video tape masters, no menus, etc.)
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- DVDs or CDs that have been viewed (case by case basis- please contact us.)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you received a paper mail refund, please check your paper mail box again incase the mail has delays in shipping your refund (any delays by shipping companies are beyond our control.)
If you’ve done all of this and you still have not received your refund yet, please contact us at +email@example.com+ (please first remove the + signs in the email address- they are there to prevent spam).
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged, and we exchange for the same product only. If you need to exchange it for the same item, send us an email at +firstname.lastname@example.org+ (please first remove the + signs in the email address- they are there to prevent spam), and send your item to: 1-West Productions Railroad Video & Audio, PO Box 355, Clyde, OH 43410. Before sending anything, please contact us first.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: 1-West Productions Railroad Video & Audio, PO Box 355, Clyde, OH 43410. Before sending anything to us, please contact us first.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the shipping cost of sending the replacement item to you will be deducted from your refund (for all International orders, or orders where Priority Mail or other forms of shipping are used).
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at +email@example.com+ (please first remove the + signs in the email address- they are there to prevent spam), for questions related to refunds and returns.
[Any of these Terms and Conditions may change per our discretion at any time. Please double-check periodically for any updates.]
Originally posted 11-2014, updated 5-2021, 10-2021 1-West Productions ™
© COPYRIGHT 2014-2021 1-WEST PRODUCTIONS™ LLC. All Rights Reserved.