Who we are
Our website address is: https://www.1westproductions.com. 1-West Productions ™ Railroad Audio & Video (1-West Productions ™ LLC) owns and operates this website, and is a video and audio production company, producing and selling mainly railroad-related video and audio material. The material that we produce is our material, we own the Copyrights, or other filmographer’s material that we legally obtained through purchase where the original owner’s Copyrights were transferred to us per contract. Other arrangements may be through contracts or licenses, and with permission from the owner of the material. (We comply with US Copyright Laws, do not deal in “boot-leg” material, and we monitor to make sure our material is not being used illegaly as well through other outlets.)
We believe privacy is important, we comply with current Privacy Laws, including GDPR, California CPRA and CCPA Compliancy. We respect your privacy, and will never sell, nor give out your personal information that you provide to us when placing an order, contacting us, or signing up for our E-Newsletter. We do not collect from our customers Social Security numbers, bank account numbers, financial information, or any other financial or health-related personal information. We do collect your name, billing and mailing address, email, and phone number, strictly for communication purposes between us the seller and you the customer, related to your orders, and in order to obtain payment (we currently use PayPal for online purchase payments on our Webstore), and to correctly ship out your order. We also collect information on which products you ordered, to correctly fill and ship your order.
We also will not send unsolicited emails to you, but we will send periodic product updates, railroad news, an/or current promotions, and new/updated product news from our E-Newsletters by email, when you make a purchase, or when you request to be signed up. You may op-out of these E-Newsletters at any time, by contacting us (we supply an Unsubscribe/Contact Us link at the bottom of every E-Newsletter). With each purchase, we will send a catalog/product list by email, and a paper catalog along with your order. We can stop any of these items being sent to you with your request at any time.
Any 3rd party links/websites, including PayPal, are not affiliated with us and our Terms Of Service. Their Terms Of Service, including Privacy Rules, may be different from ours, and we have no control over their Terms. We only at this time use PayPal for accepting payments for our products online that we sell.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
(For our general Cookies Policy please click here.) If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
When shopping and browsing on our Website Store, what we collect and store:
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests (and questions, etc.)
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes (such as for Ohio)
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for a few years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with no one, but information, such as name, address, email, phone number, product purchased, money paid for product, may be passed onto Paypal for payment processing as noted below, and USPS (name & mailing asddress) for shipping purposes.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Any questions or requests concerning your Privacy may be sent to us on our Contact Page.
We use SSL https Security, Sitelock Malware Scanner, and a Firewall for security on our website. We do not store any customer information (as listed above) on our website any longer than necessary in order to help process any recent orders. All necessary updates are managed on this website to help keep security up to date as well.
Our website uses specialist security software – Shield Security. This helps to ensure data breaches do not occur and our website and data are protected against hacking attempts and intrusion.
Shield Security protects site visitors and works to block potential hacks while monitoring web traffic and filesystem changes.
The learn more about Shield Security, please follow this link.
Cookies (additional information)
- The Shield Security plugin never stores any sensitive, personally identifiable information in any cookie at any time.
- In the case that the Shield Security plugin needs to redirect a visitor or any request, it may use a cookie to prevent repeated/infinite redirect loops.
- For registered/logged-in users, the Shield Security plugin uses a cookie to track user sessions and control display of certain in-plugin admin notices.
Data Storage: User Sessions
For logged-in users, the Shield Security plugin stores information on the username, the IP address and the time of last login and last activity.
This information is purged upon logout or data cleanup.
Data Storage: Audit Trail
The Shield Security plugin has an Audit Trail feature that will log the following information:
- Audit Trail message that may include email addresses
- Logged-in username (where applicable)
- Originating IP address of the request
For logged-in users this represents information that may be used to locate (by IP address) and identify individuals and their activity on the site.
This information is stored for security purposes by the site administrator.
This data will be retained and then automatically purged from the database after a fixed time period, as determined by the site administrator. (Currently this is set to 14 days.)