1-WEST PRODUCTIONS ™ RAILROAD VIDEO & AUDIO FAQs PAGE:
Question: Can we stop by your actual store to purchase your products?
Answer: Our products are only available to purchase through paper mail-order, our webstore, & trade shows. Trade show appearances vary. Sorry we do not have a brick & mortar store, but our webstore is open 24/7, we accept many forms of payment safely using PayPal, & by paper mail.
Q: How long does it take for US Priority Mail compared to Media Mail for shipping of my order?
A: We cannot guarantee the length of time it takes for products to be shipped by US Mail. The US Post Office is suppose to deliver Priority faster than Media Mail, but sometimes it can be about equal, which depends on their service at the time, & we have no control over their service or service times. We however will process your order asap, & get it to the Post Office asap, except on weekends or holidays when the US Post Office is closed.
Q: Who owns the Copyrights and video/audio material that you produce &/or have available for purchase?
A: We, 1-West Productions™ are the sole owners of the Copyrights & material that we produce & have available for purchase, unless otherwise noted, & have the original owners’ permission (such as Revelation Video products, which are owned by Revelation Video, that we sell only, with their permission).
Q: How do I get my Coupon Codes?
A: All Coupon Codes will show up on your Checkout Page once you place your order. Directions will also be on that page as well.
Q: What forms of payments do you accept?
A: We accept all major credit & debit cards safely through PayPal only (we do not collect your financial information nor card numbers, etc.), through our website cart & checkout . We also accept personal checks & money orders when placing orders by mail.
(Note: please do not include any credit/debit card or banking information, SS numbers, date of birth, etc. in your email to us.)
Sorry we do not accept credit card payments over the phone, by mail, or email, for anyone inside and outside the US. When using a credit/debit card to pay, you must use PayPal only per our Website, or by a PayPal Invoice we will send to you by email. Please do not give your credit/debit card info by phone, phone message, email, or paper mail, because we ourselves do not process credit/debit card payments. International Customers: sorry we do not accept money orders, wire transfers, or checks, due to high processing fees.
Q: How much is shipping?
A: Your shipping will be calculated once you place your order, depending on your location. All orders sent to the USA lower states has FREE shipping (US Media Mail with tracking). Alaska & Hawaii orders are $10 per order. Canadian orders by US Mail will be $20 per order, and other International Shipping by US Mail is $36.00 or more (or varies per country), also we will not falsify Customs documents, nor put “gift” on the forms. International buyers are responsible for any extra fees or taxes their Country/Customs may charge in their Country.
Q: Are you Keith? (from our Keith’s Trains™ Series):
A: No, we now own Keith Lehman’s Copyrights & Video Masters, & now produce & carry his original material. All of his original titles are numbered the same as before, for easier searching. The same great vintage to modern CR, NS, N&W, SOU, SP, UP, ATSF, Steam, Scenery, Museums, Freights, Diesel, MofW, Shortlines, VIA, Amtrak, etc., as before, approx. 2 hours long, & more. We have changed some of the wording of the titles to better fit certain categories, etc. We also have re-mastered versions as they become available. Check back regularly. [To those folks who know/knew Keith when he sold his original RR DVDs at shows/through mailorder: Q: “Why doesn’t Keith sell/carry his DVDs at shows/through mailorder anymore?” A: Keith retired from producing, carrying, & selling his RR videos. We purchased all of his RR video masters & Copyrights, so there would still be a valid & legal place to still have his original videos available for purchase. We are the only company that legally has all of Keith’s videos available 24/7 on our Webstore for purchase, & we are remastering them as time permits. Q: “Why have they raised Keith’s prices on his videos from what he use to sell them for?” A: Unfortunately the prices of all products at stores & businesses in the US (& other countries) have increased due to costs of labor, materials, cost of living, etc. We followed that small increase to help keep up with costs of operating our business, & we have also updated all of his videos, including covers, & remastering as time permits, in order to help make it easier for our customers to see what they are purchasing, & to help keep things professional, which costs money. Note that we haven’t increased prices since 2014. As always, we appreciate your business, when you purchase more than 1 video, the more you save, & always FREE shipping (DVD & CDs, in lower US States, Media Mail) with every order. To go to our Keith’s Trains Series™ Videos, click here.
Q: Who’s material do you carry?
A: Our own Featured Railroad Videos that we filmed and produce. Also we now own Keith Lehman’s railroad video material, as Keith’s Trains Series™.
Q: Do any of your videos contain narration?
A: We narrate some in the beginning of our 1-West Featured Series™, and throughout different parts in our Keith’s Trains™ Series.
Q: Which of your videos contain scenery, shortlines, etc. etc.
A: Since we carry over 210+ titles, it would be best to go to our Search Page, and type in a description or title name to see what comes up. Or you may visit our categories on the far left menu, or at the top of the page. Or you may contact us for further assistance.
Q: How long are your Railroad Video DVDs & Audio CDs?
A: Our RR DVDs are mostly & approx. 2 hours long, unless otherwise noted. Our RR Audio CDs vary as noted per CD.
Q: What kind of deals do you have, will you take a less for your item(s)?
A: We have our on-going 2 for $35, 3 for $53, or 4 for $70 RR Video DVDs Deals, & 2 for $20 RR Audio CDs Deals everyday. Also now FREE SHIPPING (lower US States US Media Mail)! You cannot go wrong with these Deals, everyday! Plus we have not raised prices since 2014, unlike most other stores and businesses out there.
Q: I want to be a dealer of your products.
A: We accept dealers on a case by case basis, & cannot guarantee acceptance. We will speak with you about dealer possibities, & go from there. If accepted, dealers must adhere to dealer guidelines & terms that will be discussed with us.
Q: Can/will you be at a train show in our area/why don’t you attend such and such show?
A: Please check our Shows Page for details. On average, we sell at local shows in the Ohio (& sometimes MI) area only. Some shows we do not attend, because the turnout is low, some shows require sellers to be there for 2 days (we do 1 day shows only), the cost of attending is too high, or the location is too far for us to travel. Also sometimes there may be a change of plans for whatever reasons. No matter where you are located, you always have the option of ordering from us here on our Webstore, 24/7, at your leisure, paying safe with PayPal, or contact us to place an order by mail/phone.
Q: Why won’t my comments that I post on your website show up immediately?
A: Because of spam being sent to us using our comments sections, & to help keep our website G-rated, all comments are reviewed & approved by us once we get to them (we have the right to approve/disapprove any comments to our discretion). If you need to contact us, please do so on our Contact Page.
Q: Can I purchase your whole catalog of DVDs, & with a large discount?
A: Sorry, our videos are only available per item, or in certain combinations with our on-going deals & additional deals that we have at various times. Please check back for our latest deals, & sign up for our E-Newsletter for even more savings.
Q: I received my order, but the cases &/or DVDs arrived damaged/DVDs will not play in my player after trying other players. How can you help me?
A: We will replace any defective cases, DVDs, or CDs with the same titles as originally purchased for free, no shipping cost to you as well. We may require the defectives to be sent back to us, but please contact us & we will help you.
Q: I’d like to purchase your videos/cds, but I don’t trust shopping online. What choices do I have & how safe is it?
A: Many people these days shop online, & just about every business has the option of shopping at their webstore. We have been in business online for almost 4 years now, and have always had shoppers make payments for their purchases by using PayPal, which is safe. We do not store nor ask for any credit/debit card information (we ask for your name, phone number, & maniling address in order to process your order, but that information is kept private, & we will not sell nor distribute your information to anyone). If for some reason you still do not feel safe, you can always send your order & payment through paper mail (checks or money orders- do not send cash) to: 1-West Productions™ Railroad Video & Audio, PO Box 355, Clyde, OH 43410 (make your money order or check payment out to: 1-West Productions™, & there may be a waiting clearing period before your order is sent out). Any questions, please contact us.
(Note: please do not include any credit/debit card or banking information, SS numbers, date of birth, etc. in your email to us.)
Sorry we do not accept credit card payments over the phone, by mail, or email, for anyone inside and outside the US. When using a credit/debit card to pay, you must use PayPal only per our website, or by a PayPal Invoice we will send to you by email. Please do not give your credit/debit card info by phone, phone message, email, or paper mail, because we ourselves do not process credit/debit card payments. International Customers: sorry we do not accept money orders, wire transfers, or checks, due to high processing fees.
Thank You for your understanding, cooperation, & for your business as always.
(More Q & A’s to be added later)
Originally published 11-2014. Updated 5-2021. © Copyright 2021 1-West Productions™, Duplication and Public transmitting Prohibited.